Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@thepaneloutletireland.ie. Please note that returns will need to be sent to the following address: Panel Outlet Ireland, City Link Park, 13 Forge Hill, Lehenagh Beg, Cork, T12 KR81

Returns Within 14 Days
If fewer than 14 days have passed since your order was placed, you may return your item for a full refund:

• Returns (within 14 days): Return to store only at customer's own cost. Items must be unused and in original packaging.
• Return address: Panel Outlet Ireland, City Link Park, 13 Forge Hill, Lehenagh Beg, Cork, T12 KR81

Returns Between 14–30 Days

• Returns (14–30 days): Return to store only at customer's own cost, with a 35% restocking fee. Items must be unused and in original packaging.
• Return address: Panel Outlet Ireland, City Link Park, 13 Forge Hill, Lehenagh Beg, Cork, T12 KR81

To be eligible for a return, your item must be in the same condition as received — unused, with all tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

You can always contact us for any return question at info@thepaneloutletireland.ie.

For any return queries, you can also reach us at +353 87 409 8885.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@thepaneloutletireland.ie.